Cancelation Policy

Rescheduling of Jobs by You. You may reschedule a scheduled Job at anytime, subject to the following. If you cancel more than 48 hours before a scheduled Service appointment or Job, there is no reschedule fee. If you cancel within 48 hours of the scheduled start time for the Job or scheduled Service, you will be charged for a $15 reschedule fee. We reserve the right to establish, remove and/or revise our reschedule policy or reschedule fee at any time in our discretion.

Cancellation of Jobs by You. You may cancel a scheduled Job at any time, subject to the following. If you cancel more than 48 hours before a scheduled Service appointment or Job, there is no cancellation fee. If you cancel within 48 hours of the scheduled start time for the Job or scheduled Service, you will be charged for a $29.99 cancellation fee. We reserve the right to establish, remove and/or revise our cancellation policy or cancellation fees at any time in our discretion.

Cancellation of Jobs by Technicians. When a Technician cancels a scheduled Job, we generally notify you and make your Service request available for another Technician. However, we cannot guarantee that a canceled Job will be selected by another Technician and rescheduled or that the Job Request will be completed. Technicians reserve the right to refuse a Job Request. You hereby agree to hold us harmless from any liability that may result from the cancellation of a Job or refusal of a Technician to complete a Job.

There may be instances where, after a Technician has arrived at your location, the Technician finds that he or she is not able to successfully complete the Job, for reasons including, without limitation, that the Technician does not have access or permission to work on your vehicle at the location you provided, that the location is not fit for automotive services (e.g., hill or uneven surface), or that the information you provided with respect to your vehicle is inaccurate or incomplete. In such instances, you may be charged a minimum fee or cancellation fee.